PlanIT Group
Position Description Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Essential Job Functions Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests.
Provides polite and customer friendly service support for problem resolution Attempts to resolve as many incidents during the first contact, or at Tier 1.
Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools Possesses current working knowledge of computers, printers, laptops and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability About the Company:
PlanIT GroupPLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results.
We collaborate with our partners and customers to help them improve performance, efficiency, and quality.
Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services.
We focus on delivering value and driving increased productivity and efficiencies for our clients' mission.
Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team.
We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company's employees and partners.
Integrity and innovation are the core principles of our company philosophy.
Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers.
For more information, visit http:
//www.
planitgroup.
com/.
Innovation.
Integration.
Integrity.
Company Size:
500 to 999 employeesIndustry:
Government and MilitaryFounded:
0Website:
https:
//www.
planitgroup.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Essential Job Functions Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests.
Provides polite and customer friendly service support for problem resolution Attempts to resolve as many incidents during the first contact, or at Tier 1.
Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools Possesses current working knowledge of computers, printers, laptops and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability About the Company:
PlanIT GroupPLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results.
We collaborate with our partners and customers to help them improve performance, efficiency, and quality.
Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services.
We focus on delivering value and driving increased productivity and efficiencies for our clients' mission.
Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team.
We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company's employees and partners.
Integrity and innovation are the core principles of our company philosophy.
Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers.
For more information, visit http:
//www.
planitgroup.
com/.
Innovation.
Integration.
Integrity.
Company Size:
500 to 999 employeesIndustry:
Government and MilitaryFounded:
0Website:
https:
//www.
planitgroup.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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