Customer Solutions Manager, Advanced Programs, National Security Team, National Security Team
Job summaryAmazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world.
AWS runs a globally distributed environment, operating at massive levels of scale.
Businesses, from start-ups to enterprises, run their operations and applications on AWS's multi-tenant infrastructure.
Governmental organizations are also looking to and depending on AWS for cloud solutions and services.
World Wide Public Sector team is looking for an exceptional Senior Customer Solutions Manager to join our fast growing National Security Sales Team to support sensitive and critical US Intelligence Community (USIC) cloud technologies and activities.
In the role of Senior Customer Solutions Manager, Advanced Programs you will spend the majority of your time driving initiatives with the account teams, the program management office and customers.
This role will be responsible being an advocate for the customer as they continue their cloud journey.
The role requires someone that is comfortable working across a highly matrixed environment to solve complex business problems.
Ability to understand customer requirements and how they translate into cloud technology is required.
Demonstrated past performance leading and growing national security programs is essential.
Experience working with senior USIC customers and communications skills are also a requirement.
You must bring an established understanding of these respective community infrastructures, policies, and operational performance requirements.
The role requires the successful candidate to bring experience, possess established negotiation skills, and have an ability to influence, earn trust, and deliver successful outcomes working at the executive government staff officer level.
This position is based in the Annapolis Junction, MarylandCore
Responsibilities:
Meet regularly with Amazon business leaders (such as customer account teams, hardware and software engineering leaders, and technical program managers).
Meet regularly with national security executives and mission owners to understand customer requirements for Professional Services initiatives.
Gather information required to provide Amazon leadership with recommendations on the best path forward, updated status and next steps to get to success.
Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move initiatives forward.
Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
Participate in and support enterprise account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
This position requires that the candidate selected be a U.
S.
citizen, must currently possess and maintain an active TS/SCI security clearance with polygraph.
In compliance with the U.
S.
government requirement that employees of its contractors, and employees who work on or in connection with U.
S government contracts must receive the COVID-19 vaccine, this position may require that the candidate selected be fully vaccinated against COVID-19.
A person is considered fully vaccinated by completing the full regimen of the COVID-19 vaccine (two doses for Pfizer or Moderna and one dose for Johnson & Johnson).
Estimated Salary: $20 to $28 per hour based on qualifications.
AWS runs a globally distributed environment, operating at massive levels of scale.
Businesses, from start-ups to enterprises, run their operations and applications on AWS's multi-tenant infrastructure.
Governmental organizations are also looking to and depending on AWS for cloud solutions and services.
World Wide Public Sector team is looking for an exceptional Senior Customer Solutions Manager to join our fast growing National Security Sales Team to support sensitive and critical US Intelligence Community (USIC) cloud technologies and activities.
In the role of Senior Customer Solutions Manager, Advanced Programs you will spend the majority of your time driving initiatives with the account teams, the program management office and customers.
This role will be responsible being an advocate for the customer as they continue their cloud journey.
The role requires someone that is comfortable working across a highly matrixed environment to solve complex business problems.
Ability to understand customer requirements and how they translate into cloud technology is required.
Demonstrated past performance leading and growing national security programs is essential.
Experience working with senior USIC customers and communications skills are also a requirement.
You must bring an established understanding of these respective community infrastructures, policies, and operational performance requirements.
The role requires the successful candidate to bring experience, possess established negotiation skills, and have an ability to influence, earn trust, and deliver successful outcomes working at the executive government staff officer level.
This position is based in the Annapolis Junction, MarylandCore
Responsibilities:
Meet regularly with Amazon business leaders (such as customer account teams, hardware and software engineering leaders, and technical program managers).
Meet regularly with national security executives and mission owners to understand customer requirements for Professional Services initiatives.
Gather information required to provide Amazon leadership with recommendations on the best path forward, updated status and next steps to get to success.
Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move initiatives forward.
Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
Participate in and support enterprise account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
This position requires that the candidate selected be a U.
S.
citizen, must currently possess and maintain an active TS/SCI security clearance with polygraph.
In compliance with the U.
S.
government requirement that employees of its contractors, and employees who work on or in connection with U.
S government contracts must receive the COVID-19 vaccine, this position may require that the candidate selected be fully vaccinated against COVID-19.
A person is considered fully vaccinated by completing the full regimen of the COVID-19 vaccine (two doses for Pfizer or Moderna and one dose for Johnson & Johnson).
Estimated Salary: $20 to $28 per hour based on qualifications.
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